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The Creative Touch Day Spa and Salon Cancellation Policy
Your appointments are very important to the staff members of The Creative Touch; they are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hour notice for cancellations and re-scheduling appointments.
Please understand that when you forget your appointment without giving enough notice, we miss the opportunity to fill that appointment time and our clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 1 business day in advance because we know how easy it is to forget an appointment you booked, possibly months ago.
Since services are reserved for you personally, a cancellation fee will apply.
All appointments are reserved with a credit card on file along with a signed copy of the cancellation policy. Any policies not signed 48 hours before will be cancelled.
”NO SHOWS” and “CONFIRMED” appointments that no show will be charged 75% of the reserved service amount.
Appointments that are made on the same day and need to be cancelled, or are a “NO SHOW” will be charged 75% of the reserved amount.
Cancellations within 24 hours of scheduled appointments will be charged 50% of the reserved amount.